Escalation & Engaging with Support Training

This training is a guide for creating escalation and on best practices on working with the support team.

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Curriculum

  • Intro + Overview
  • Overview of Escalations
  • Customer Success Escalations
  • Customer Success Escalations
  • Working with Support
  • Working with Support
  • Knowledge Check #1
  • Submitting Tickets
  • Submitting Support Tickets
  • Knowledge Check #2
  • Support Ticket Escalations
  • Support Ticket Escalations
  • Knowledge Check #3
  • Support Call Requests
  • Support Call Requests
  • Other Processes
  • Other Processes
  • Resources
  • Resources

Curriculum

  • Intro + Overview
  • Overview of Escalations
  • Customer Success Escalations
  • Customer Success Escalations
  • Working with Support
  • Working with Support
  • Knowledge Check #1
  • Submitting Tickets
  • Submitting Support Tickets
  • Knowledge Check #2
  • Support Ticket Escalations
  • Support Ticket Escalations
  • Knowledge Check #3
  • Support Call Requests
  • Support Call Requests
  • Other Processes
  • Other Processes
  • Resources
  • Resources